Privacy Policy

Last updated: August 9, 2025

Introduction

DigiWarranty is a digital warranty management application developed by Gsoft.hr. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the DigiWarranty app, available on iOS and Android, or our web dashboard for organizations.

Data We Collect

We collect the following types of data to provide and improve our services:

• Personal Information: When you register or submit forms (e.g., demo or trial requests), we may collect your name, email address, phone number (optional), business name, and role (e.g., Retailer, Manufacturer).
• Warranty and Transaction Data: Details about warranties, invoices, and purchases, such as product information, purchase dates, and loyalty points, linked to your account via a QR code.
• Usage Data: Information on how you interact with the app, including profile settings, campaign interactions, and location-based promotions (with consent).
• Scanned Receipts: If you use the receipt scanning feature, we process images and extract data using AI to store digital receipts.

How We Use Your Data

Your data is used to:

• Manage warranties, invoices, and loyalty programs.
• Validate claims via QR codes at service centers.
• Send notifications about warranty expirations, renewals, and promotions.
• Provide analytics to organizations (e.g., retailers, manufacturers) in aggregated, anonymized form.
• Improve the app’s functionality and user experience.

GDPR Compliance

DigiWarranty, developed by Gsoft.hr, is fully compliant with the General Data Protection Regulation (GDPR) and prepared for EU Digital Product Passport standards:

• Data Protection: Personal identifiers are hashed, and data is encrypted at rest and in transit.
• Role-Based Access: Organizations (e.g., retailers, distributors) have granular access controls to ensure data segmentation.
• Consent Management: Users provide explicit consent for data collection, such as location-based promotions.
• Data Portability: You can export your data (e.g., warranties, receipts) in a structured format.

Your Rights

As a user, you have the right to:

• Access your personal data stored by DigiWarranty.
• Request corrections to inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for data processing (e.g., promotional notifications).
• Receive your data in a machine-readable format for portability.

To exercise these rights, contact us at support@gsoft.hr.

Data Sharing

We share data only with:

• Authorized Organizations: Retailers, manufacturers, or distributors you interact with (e.g., for warranty claims or loyalty points), with strict access controls.
• Service Providers: Third parties like SendGrid for email notifications, ensuring GDPR-compliant agreements.
• Legal Authorities: When required by law or to protect our rights.

Data Retention

We retain personal data only as long as necessary for the purposes outlined (e.g., active warranties). You can request data deletion at any time, and we will comply unless legally required to retain it.

Security

We use industry-standard measures to protect your data:

• Encryption for data at rest and in transit.
• Secure backend with Laravel, PostgreSQL, RabbitMQ, and Kubernetes.
• Regular security audits by Gsoft.hr.

Contact Us

For questions about this Privacy Policy or your data, contact Gsoft.hr at:

• Email: support@gsoft.hr
• Website: https://gsoft.hr

DigiWarranty is proudly developed by Gsoft.hr, ensuring a secure and user-friendly experience.